This New Wave report details Forrester findings in 10 criteria including natural language processing, coaching and quality management, real-time speech analytics, business insights, and ease of use.
CallMiner received a Differentiated rating in eight of the 10 evaluation criteria, the highest number of Differentiated scores among the evaluated vendors.
“CallMiner’s real-time and business insights capabilities stand out among WFO suites.”
– The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018.
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