Promero Call Center powered by Enghouse Interactive CCSP is the world's most widely used Cloud-Based Call Center Platform with estimated 280,000 Seats
It's time to upgrade to the cloud. Promero Call Center powered by Enghouse Interactive is the only carrier class call center solution affordably priced for small and mid-size contact centers with up to 500 seats. Promero Call Center delivers state-of-the-art capabilities with zero up-front capital investment and can be deployed in minutes.
Replace or upgrade your existing call center solution with Promero Call Center Omni-Channel powered by Enghouse Interactive. Promero Call Center delivers exceptional, high value customer experiences across a variety of communication channels including voice, mobile and web. Right now Promero is offering a One Year Free Service* for you to upgrade your to Promero Call Center. No gimmicks or tricks. No capital investment. Promero wants you to experience the benefits of a true carrier class call center software. Contact us today for details.
- Future-proof, all-in-one solution
- Secure, highly scalable architecture with 100% service availability
- Popular integrations to CRM, Workforce Management and Speech Analytics
- Prices shown below reflect the one year free discount already applied
Promero Call Center with Predictive Dialer
PCC provides a complete outbound solution for predictive, progressive and preview dialing, as well as IVR messaging. The dialer offers powerful campaign management tools, allowing contact center managers to maximize the efficiency of their outbound campaigns. The dialer adheres to the strictest compliance rules and governmental regulations while maximizing agent productivity.
REPORTING AND MONITORING
Promero Call Center (PCC) Dashboard allows the creation of highly customizable real-time reports of all activities. Supervisors and administrators can create, view and securely share dashboard views. Historical data is safely stored in SQL databases, containing all call-related events, and offered to supervisors in a range of standard reports. Easily create ad-hoc reports with Analyst, an additional reporting tool build on an OLAP data cube that contains pre-calculated measurements of contact center performance.
Promero Call Center offers users a range of open interfaces allowing them to customize options on a system-wide or per tenant basis. These interfaces enable Promero's customers to tightly integrate 3rd party applications, such as CRM or ERP, into agent desktops as well as allow them to build and execute their own custom applications. With the open interface, service providers can offer custom application development services and easily integrate front office with back office business processes.
INTEGRATED VOICE SWITCHING CAPABILITIES
Promero Call Center can be deployed in a range of options offering flexibility and choice to customers. A standard agent client includes a SIP soft phone to deliver full functionality direct to any multimedia-enabled computer. PCC also offers the option to run the standard agent client in conjunction with either a certified IP phone connected directly to the PCC platform, or by utilizing existing voice infrastructure phones as an alternative delivery model. Additionally, PCC can operate without the agent custom application development services and easily integrate front office with back office business processes.
CHOICE OF AGENTS DEPLOYMENT OPTIONS
Promero Call Center can operate as a stand-alone platform without the need of separate telephony or voice infrastructure. This allows users the freedom to deploy in network without additional need for voice switching systems or PBX equipment. In addition, Promero Call Center can be deployed as an overlay to existing customer equipment.
INTELLIGENT MULTIMEDIA ROUTING
Configurable scripts and universal queues allow separate setup and routing control of different media types for each customer using a single platform. Set up simple skills-based routing rules to advanced data-driven call workflow scenarios using the graphical scripting tool, Designer. Current media types supported include voice, video, email, call-backs, voicemails and web chat.
The PCC platform offers self-service using built-in IVR which allows customers to automate their contact center interactions. IVR scripts are designed with the Designer scripting tool and fully integrated into the call routing procedures, offering a unique blended approach between self-service and agent assisted services. The IVR can be extended with natural speech recognition and text-to-speech engines as well as providing professional services engagement opportunities to service providers.
Native voice and screen recording capabilities provided within the platform allow managers to access recorded interactions for any channel or medium. To comply with privacy and security regulations, calls can be recorded and played back in their entirety or selectively based on a variety of factors.
Cloud: A Bold Approach to Contact Center Deployment - Public Cloud; Private Cloud; Hybrid & On Premise
Demand for cloud contact centers is growing faster than ever - this is due to the major advantages the cloud provides to certain contact centers whether in a public or private cloud environment. With Promero you get the best of both worlds, as we offer a number of different cloud deployment options so you can choose the best model for your business.
Promero Call Center Deployment Options
Helps to remove the hassle and expense of managing a system, and at the same time gives you a fully featured, flexible, scalable and pay-as-you-go model that is future-proof. Through our service providers, we offer global capabilities with short implementation times and the ability to optimize your workforce by scaling agent counts on-demand. Contact center operation changes can also be made in-house through powerful administration tools allowing real-time control and visibility.
If you prefer to own and manage your technology, host it yourself or have it hosted by a 3rd-party, join a growing number of organizations who are creating their own cloud environment to serve all their unique, distributed operations with unmatchable flexibility and scalability. This scenario is well-suited for large contact centers and industries, such as healthcare and finance, which require high levels of security, yet can benefit from the cloud's agility.
HYBRID CLOUD & ON PREMISE
A hybrid cloud is a composite of at least one private cloud or on-premise system and at least one public cloud. For example, an organization might use a public cloud service for new projects and new sites, but continue to maintain an in-house system for operational customer data. The hybrid approach allows a business to take advantage of the scalability and cost-effectiveness that a public cloud-computing environment offers without exposing mission-critical applications and data to 3rd-party vulnerabilities.