Aspect Software, a leading provider of fully-integrated call center software consumer engagement, workforce optimization and self-service solutions, announced alliance with Seven Seas Computers LLC, one of UAE's premier IT Services provider. Under the alliance, Seven Seas will promote Aspect offerings in Middle East region so as to drive growth in their contact center business. For Aspect, the relationship is key step in their strategy to bolster global channel presence.
Seven Seas will offer Aspect's call center software solutions including Aspect Unified IP (UIP), Aspect CXP Self Service and Aspect Workforce Optimization (WFO) in the region. Aspect's cutting-edge solutions will further broaden Seven Seas' portfolio and help them end-to-end meet an enterprise's technology needs, now also covering consumer engagement domain.
"Globally, Aspect is helping enterprises reimagine the customer experience and build competitive advantage. From chat bots using NLU-powered Interactive Text Response and Messaging to intuitive, widget-based tools and dashboards that empower agents, we are leading the way in reimagining customer service. In Middle East the customer experience has fast gained prominence in business growth strategy of enterprises. We are glad to collaborate with Seven Seas having similar vision of enabling enterprises with best technologies, with deep domain expertise and inroads in Middle East market. Together we aim to offer Aspect's full-feature customer engagement solutions through Seven Seas, fulfilling even the most complex requirements of any Contact Center," commented Sanjay Gupta, MD-India & Middle East and Head Cloud Business- APAC & Middle East, Aspect.
According to a recent industry reports, the Global Contact Center Market is witnessing high demand and is expected to reach USD 9.7 billion by 2019, growing at a CAGR of over 9 percent. Investments in Contact Center applications are expected to grow faster across verticals like retail, banking, insurance, hospitality, government, healthcare & others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.
On signing the agreement, Nayagam Pillai, CEO, Seven Seas Computers LLC quoted, "UAE's enterprise landscape is very dynamic and it is always in sync with global technology adoptions. In our interaction with our customers & prospects it was evident that there is an immediate need to update their Contact Center with technologies that help them meet their consumer's demands and expectations, which is besides optimizing their resources. This is where Aspect specializes in, and we are glad to offer Aspect offerings to our customers. I am confident that this strategic alliance with Aspect will enable us to serve our customers better by extending best-in-class Omni channel solutions along with the WFM and Back Office Optimization (BOO) solutions."
Ranjan Sandwar, Regional Director- Middle East, Aspect commented on the new relationship, "Middle East has immense growth potential which can be leveraged only with right set of partner. Seven Seas Computers has reach in the market which Aspect can leverage. And through this engagement Seven Seas can fulfill the rising need of contact center solution in their client base."
Jeffrey Rakesh, Director Partner & Alliances - India & Middle East, Aspect says, "Middle East is a strategic region for us and is the geography of key focus. We are determined to build and maintain a strong Channel and Partner ecosystem which will help us increase the market penetration for Aspect's Customer Experience solutions. Engagement with Seven Seas is a key step towards strengthening our Partner ecosystem in the region. We are confident that the competencies of Seven
Seas and their strong presence in the market will help us to create inroads, sustain, enrich & grow Aspect's customer base in the region. We look forward to a long and successful partnership with Seven Seas."
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native call center software interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.