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September 05, 2016

Call Center Software Giant - Enghouse Interactive agrees partnership with Skype specialist Koris

Call center software giant Enghouse Interactive has signed up Koris, a UK-based managed services provider, as a new member of its EMEA partner program to enhance the reach and quality of its Skype for Business offering.

Under the terms of the agreement, Koris is authorized to sell, market and deploy a broad range of Enghouse Interactive products, including its flagship Enghouse Interactive Communications Centre (EICC) and Attendant Console solution, recently certified for Skype for Business 2015.

"We wanted to partner with a well reputed and proven solution provider in the rapidly-evolving Skype for Business contact centre space," said Craig McCalley, the director of sales and marketing at Koris. "Enghouse Interactive fits the bill perfectly. We are very excited about the deep alignment that it has with the Microsoft product portfolio and we are seeing a lot of traction in the market between the Enghouse and Microsoft solution sets."

As part of its commitment, Koris will complete call center giant Enghouse Interactive's certification requirements to become Product Authorised as an Expert Installer and evolve into a self-sufficient partner for delivery, implementation and solution support.

At the outset of the new partnership, Koris will focus on delivering the Enghouse Interactive solutions into its core market of mid-range contact centres - between 50-500 seats across a broad range of organisations in both the public and private sectors.

Tony Davies, the director for International Partners at Enghouse Interactive, added: "We are delighted to welcome Koris to our channel partner programme. It has established a reputation for being a top tier player in the Skype for Business solutions space along with a track record for excellent professional services and managed service delivery. We have a similar drive in terms of delivering excellence across our product portfolio and to our alignment and commitment to Skype for Business."