Founded in 2001, Promero is an expert in call center software. Promero began by hosting and providing one of the first cloud based call center software’s, CosmoCall Universe created by Cosmocom, Inc. Shortly afterwards, Promero expanded its product portfolio with a call center product known as Call Center Anywhere created by Telephony@Work, Inc. In 2007, Oracle purchased Telephony@Work and in 2009, Enghouse Interactive purchased Cosmocom. Oracle re-branded their product as Contact Center Anywhere and Enghouse Interactive re-branded their product as CCSP. Today, Promero sells, supports, hosts and provides professional services for the industry’s best cloud center software.
Promero as an Authorized Reseller and Hosting Provider
Promero is an authorized Enghouse Interactive CCSP service provider, Aspect Value Added Reseller, Aspect UIP Reseller, Aspect Zipwire Reseller, an Oracle Gold Partner, authorized reseller of Oracle CRM applications, a hosting provider for Oracle Contact Center Anywhere, Oracle Marketplace provider for CTI connectors for Oracle ServiceCloud, an authorize reseller for Five9 Virtual Call Center, hosting provider and reseller of CallMiner Eureka speech analytics, a referral agent for Salesforce CRM, a Salesforce AppExchange Partner, Salesforce Independent Software Vendor, Salesforce Alliance Partner and ZohoCRM. Promero is also authorized re-sellers of software products that enhance the value of call center deployments including Pipkins workforce management software, Voxeo Voice Recognition software, and RiverStar Business Optimization Suite.
Promero also provide services to its cloud customers through Equinix’s Signature Data Center in Richardson, Texas and NAP of the Americas in Miami, Florida. All datacenters provide 24X7 security and closed-circuit internal and external monitoring. Each facility is carrier neutral.
Open racks, cabinets, or customized caged floor spaces are available across an expansive footprint of hardened and secure facilities designed to maintain uptime and availability.
Promero services its customers through its state of the art hosting facilities. On demand and single tenant resources are available through Peak10. Peak 10 is the leading independent data center operator and managed services provider, delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. Its expert team embraces the industry’s evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as SOX, HIPPA, PCI and GLBA.