Real-Time Adherence

Continuously monitor and record the real-time status of your agents to quickly see whether they are adhering to their schedules. Monet enables you to compare planned agent activity to actual activities throughout the day, as well as real-time views of forecasted, actual, and predicted call volumes, handling times, and other key performance indicators. Monet alerts you when agents are out of adherence, helping you reduce shrinkage by effectively minimizing the minutes per day that agents are being paid while not actually working or available to receive calls.