Voice Recognition by Voxeo
Prophecy IVR Voice Platform Comparison Sheet

How does Prophecy IVR compare to other solutions?

The Voxeo Prophecy IVR platform includes many valuable features other platforms lack, including full W3C standards support, comprehensive CCXML call control, call conferencing and recording, and more.

The following chart summarizes Voxeo's feature advantages over most other vendors:

	Voxeo Prophecy Platform	Other VoiceXML Platforms	Other IVR Platforms
VoiceXML 2.0
SRGS Grammars
SSML Speech Synthesis
VoiceXML 2.1 Extensions
CCXML 1.0 Call Control
Supports 100% of W3C IVR Standards
CallXML 2.0
Call Recording
Call Conferencing
Native VOIP Support
Multi-lingual ASR / TTS
Full CTI Support
Intelligent Call Progress Analysis
SYSLOG Logging
Proven Scalability
Premise solution and hosted service
24 x 7 Technical Support

VoiceXML is the W3C standard for voice-driven IVR, including ASR, TTS, prompt playback, and recording.

SRGS is the W3C standard for voice recognition grammar definition. Most VoiceXML Vendors Support SRGS.

SSML is the W3C standard for text-to-speech synthesis definition and guidance. Voxeo's Prophecy platform features full support for the SSML standard, giving you extensive control over speech synthesis.

VoiceXML 2.1 adds support for new, valuable features including improved flow control and built-in data interfaces.

CCXML is the W3C standard for telephony call control. It includes call routing, conferencing, dialing, and more.

W3C IVR standards include VoiceXML, CCXML, SRGS, and SSML. Many vendors support only VoiceXML and SRGS.

CallXML is a Voxeo-designed language that is much easier to develop applications in than VoiceXML and CCXML.

Many tasks, including voice user interface tuning and third-party verification of telephone sales transactions require the ability to record both sides of a call. Most VoiceXML vendors do not offer this capability.

VoiceXML is the W3C standard for voice-driven IVR, including ASR, TTS, prompt playback, and recording.

Most VoiceXML platforms have no - or very limited - Voice over IP support. The Voxeo Prophecy Platform is a full-featured SIP solution, and includes its own SIP Softswitch/proxy server, media server, call control server, and more.

Most VoiceXML platforms support only English, or only one language at a time. The Prophecy platform features dynamic support for English, Spanish, French, German, and Italian speech recognition and synthesis.

Most VoiceXML platforms have little if any CTI (Computer Telephony Integration) support. CTI is required for most call center IVR deployments. Voxeo offers CTI solutions for Cisco ICM, Genesys T-Server, and Nortel and Avaya call center platforms. Additional CTI interfaces can be built quickly via Voxeo's CCXML based CTI-plug-in interface.

The Prophecy platform includes intelligent call analysis to determine if outbound calls are answered by people, answering machines, voicemail systems, or network error messages. This capability is vital when using IVR for outbound notification, collections, and campaign calls.

Prophecy supports the standards SYSLOG logging protocol so you can easily aggregate and analyze vital call logging details.

The Prophecy platform has proven scalability from as few as 1 to as many as 5,000 ports. Most vendors have not deployed VoiceXML IVR systems larger than 200 ports.

Voxeo uniquely offers the Prophecy platform as either a premise solution you can buy outright, or hosted service you can use by the minute.

Simply put, Voxeo is the industry leader in proactive and reactive support services. We offer 24 x 7 support with fully trained, VoiceXML certified technicians and IVR developers. No matter when a problem occurs, our top-notch staff is available to help you.

In stark contrast to legacy IVR hardware, the Voxeo Prophecy IVR Platform is an open software and standards-based IVR solution that runs on readily available Wintel and Cisco equipment and leverages web development experience and platforms. The resulting solution delivers an IVR platform that is more valuable, offers rapid development and return on investment (ROI), and features a lower total cost of ownership (TCO) than the alternatives.