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Technology Partners and Resources

Oracle
Oracle's business is information-how to manage it, use it, share it, protect it. The world's largest enterprise software company, Oracle is the only vendor to offer solutions for every tier of your business-database, middleware, business intelligence, business applications, and collaboration. With Oracle, you get information that helps you measure results, improve business processes, and communicate a single truth to your constituents. www.oracle.com

Monet Software
Monet Software offers a Web-based call center scheduling solution geared for small and medium-size call centers. Its Monet WFM Live offering requires no upfront investment in new equipment or architecture, yet it offers full functionality, including the ability to accurately forecast call volumes and effectively schedule, and manage the performance of, call center agents. www.monetsoftware.com

Paessler AG
Paessler AG leads the industry in providing the most powerful, affordable and easy-to-use network monitoring and testing solutions. The company’s suite of just-right software products deliver peace of mind, confidence and convenience for businesses of all sizes – from Small Office/Home Office (SOHO) to large enterprises, including more than 70% of the Fortune 100 companies. Based in Nuremberg, Germany, Paessler’s global reach includes more than 150,000 active installations of its products. Founded in 1997, Paessler AG remains a privately held company and is recognized as both a member of the Cisco Developer Network and a VMware Technology Alliance Partner. www.paessler.com

IEX Corporation
IEX Corporation, a subsidiary of Nice Systems, LTD [NASDAQ: NICE] has provided workforce management solutions since 1988. Today, it has more than 900,000 agents at over 3,100 sites in more than 45 countries using its flagship, IEX TotalView Workforce management, performance management, strategic planning, agent development, quality monitoring and interaction analytics technology. www.iex.com

Cognos
Cognos, an IBM company [NYSE: IBM] is a world leader in business intelligence and performance management solutions. Cognos provides world class enterprise business intelligence, analytical applications, best practices and solutions to help companies better understand and manage financial and operational performance. Cognos serves more than 23,000 customers in more than 135 countries. www.cognos.com

RiverStar
In business for 10 years, RiverStar CE Suite enables you to manage each point in the customer interaction process whether that process is initiated by the customer or the business itself.

Voxeo
Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive Voice Response (IVR). Voxeo offers pre-packaged solutions for general enterprise, call center IVR, government offices, banks, financial institutions, utilities, healthcare, insurance, retail sales, travel, and transportation iindustries. Voxeo solutions are used by over 28,000 companies ranging from Fortune 50 to the most innovative SME clients. www.voxeo.com

1Vault
Promero houses its network operations center at 1Vault Networks, conveniently located 6 miles from Promero headquarters. The 66,000 square foot facility is equipped with armed securityr, fully redundant infrastructure, Tier-1 bandwidth providers including NTT/Verio, Qwest, Level(3), Force 10 E600 core devices, Cisco GSR 12000 edge devices, diverse fiber entry points. The facility also has a state of the art FM200 Chemical fire suppression system, N+1 power feeds, disaster recovery dormitory and 3.75 Megawatt generators with on-site fuel storage to powerthe entire center. www.1vault.net

SplendidCRM
SplendidCRM Software provides a Microsoft-centric open-source customer relationship management application. SplendidCRM Software was founded in 2005 and is located in the Raleigh / RTP area in North Carolina. SplendidCRM Software is a Microsoft Certified Partner. www.splendidcrm.com

Intel
Intel, the world's largest chip maker, is also a leading manufacturer of computer, networking and communications products. Intel supplies chips, boards, systems, software, networking and communications equipment, and services that comprise the "ingredients" of computer architecture and the Internet. Intel's mission is to be the preeminent building block supplier to the worldwide Internet economy. www.intel.com

Dialogic
Dialogic, an Intel company, provides the critical building blocks and technical services that enable its customers to develop solutions serving the converging Internet and telecommunications market segments. Dialogic products are used in voice, fax, data, speech recognition and synthesis, call center management, and Internet protocol (IP) telephony applications in both service provider and customer premise equipment (CPE) environments. www.dialogic.com

Cisco
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco's Internet Protocol-based (IP) networking solutions are the foundation of the Internet and most corporate, education, and government networks around the world. Cisco provides the broadest line of solutions for transporting data, voice and video within buildings, across campuses, or around the world. www.cisco.com

Goldmine
Out of the box, GoldMine® helps increase productivity through team-based collaboration, centralized customer information, and tools for streamlining sales and marketing processes. http://www.1stdirect.com/goldmine/index.html

Microsoft
Microsoft is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software -- any time, any place and on any device. www.microsoft.com

Compaq
Compaq Computer Corporation is a leading global provider of enterprise technology and solutions. Compaq designs, develops, manufactures and markets hardware, software, solutions and services, including industry-leading enterprise storage and computing solutions, fault-tolerant business-critical solutions, communication products, and desktop and portable personal computers that are sold in more than 200 countries. www.compaq.com

CheckPoint
Check Point Software Technologies Ltd. is the worldwide leader in securing the Internet. The company's Secure Virtual Network (SVN) architecture provides the infrastructure that enables secure and reliable Internet communications. SVN secures business-to-business (B2B) communications between networks, systems, applications and users across the Internet, Intranets and extranets. Check Point's Open Platform for Security (OPSEC) provides the framework for integration and interoperability with "best-of-breed" solutions from over 300 leading industry partners. www.checkpoint.com

Esafe
Aladdin's eSafe product suite provides the most comprehensive protection available against hostile elements on the Internet and gives users confidence in their ability to navigate the Internet safely. eSafe is the only comprehensive suite of content security solutions on the market to provide proactive protection from the gateway to the desktop. It also is the only one to provide Sandbox protection against all forms of malicious content including viruses, vandals and worms. www.esafe.com

Mercury Topaz
Mercury Interactive's Topaz is designed to meet organizations' application performance management (APM) needs. By using Topaz, organizations can monitor the performance of their applications, receive alerts when issues arise, identify problems and diagnose their cause. It is the only solution that measures the end-user experience 24x7 and correlates performance issues to their root cause in the Web infrastructure inside and outside the firewall and in the application. As a result, organizations can ensure users are receiving solid performance and quickly resolve any infrastructure problems. www.mercuryinteractive.com

Sugar Open Source
Sugar Open Source, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar Open Source is delighting customers of all sizes across a broad range of industries. www.sugarcrm.com