Promero's ProStar Smart8 intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time.
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There is no software or hardware necessary to purchase and the system works with every telephony system. Users view browser based reports over the internet, determine call efficiencies, and instantly evaluate ROI metrics of advertising campaigns. ProStar Smart8 is the perfect solution for call centers, help desks or other organizations who advertise a toll free number.
Customise delivery of calls based on the origin of the caller
Route calls based on specific calendar information; time of day, day of the week, special days, holidays or a combination of all these.
Provide menu structures to allow decisions such as skills-based routing. The caller is prompted to enter a number using a custom announcement which is then used to select an Outcome. Eg. 1 for sales, 2 for support etc.
Uniform load distribution
Distributes calls across a selection of end points, such as call centre PBX’s and home workers.
Uses percentage or ratio to balance traffic across the Outcomes.
Allows flexible handling of call attempts based on the failure reason from the network (Busy, No answer, Unavailable, Congestion.
Allows the customer to prepare disaster recovery plans and switch to them based on the selected criteria