Promero
Promero call-center-software
Call Center Software On Demand
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Oracle Predictive Dialer ROI
Take Oracle Predictive Dialer Test Drive - $895
Contact Center Anywhere Overview
Contact Center Anywhere Overview II
Contact Center Anywhere Fast Facts
Contact Center Anywhere Outbound Dialing Capabilities
Contact Center Anywhere Overview Facts
Contact Center Anywhere Network Base Architecture
Contact Center Anywhere Interaction Manager
Contact Center Anywhere Quality Monitoring & Recording
Contact Center Anywhere Outbound Dialing Data Sheet
Contact Center Anywhere Deployment Kit
Oracle Buys Telephony@Work
Oracle Contact Center User Guide
Oracle Contact Center Data Sheet
Oracle Contact Center QC Recording
Oracle Contact Center Anywhere improves Productivity for Grand & Toy, a division of Office Max
Oracle Contact Center Analytics
Case Study Presentation
Call Center Metrics that Matter
Siebel CRM integration to Contact Center Anywhere
Empowerment as a Growth Strategy
The Virtual Call Center Solution
 
Articles
Oracle Call Center Software Intelligent Contact Center
Create Access to the Content Continuum
Transformation from a Reactive to Proactive Contact Center
The history of Predictive Dialers
Predictive Dialers - Overview
Predictive Dialer Seamless Integration With CRM
Hosted Predictive Dialer Systems
Predictive Dialer - from Wikipedia
Call Center Software
Why big corporations turn to CRM
CRM is Small to Medium Size companies Best Option
Benefits of Predictive Dialers
Five Essentials of the Integrated Call Center
What is CRM?
CRM Overview
Google Checkout Integration
Call Center Attitudes
Oracle Contact Center Anywhere software Hosted Hybrid
Disaster Recovery OnDemand
Virtual Call Center using VoIP
No Risk Guarantee Offer
Hosted Call Center Software - “Best Bang for the Buck”
Promero Releases ProStar CRM Version 1.4
Advantage of IP call recording vs traditional recording
Promero Successfully Delivers VoIP Traffic with Oracle Contact Center Anywhere over Satellite Connection to S. Africa
Oracle Releases Oracle Contact Center Anywhere 8.1.1
The Top 5 Benefits of a Virtual Contact Center
Hosting expands technology choices for contact centers
Call Center Solutions Lead the way at Contact Centers Worldwide
Bringing Call Center Solutions to a Centuries-Old Industry
VoIP : Communication Becomes Easier With VoIP
VoIP and CRM Integration
Advanced Call Center Software: A Computer "Answering Machine"
The Idea behind the Call Center CRM Software
Implementing Call Blending
Virtual Call Center Software: Saving You Money!
Why Companies Are Heading Towards Call Centers
Call Center Software - Does My Business Need It?
Five Myths the Software Industry Would Like You to Believe about Software As A Service SaaS
 
ProStar Software
ProStar Chat
ProStar On-Demand
ProStar Network Affiliate
ProStar Smart8
ProStar Lead Management
Disaster Recovery On-Demand
OnDemand Mortgage
 
Call Center Software
Overview
Call Center Software
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Improves Communications
Improves Satisfaction
Increase Revenues
Increased Awareness
On-Demand Software
Predictive Dialer Integration
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Scalable Software
Skills-Based Call Routing
H.323 and SIP Softswitch
VoIP Solution
IPLC, MPLS, VPN
Web Collaboration
Web Callback
DO-NOT-CALL FTC Compliance
 
Siebel CRM
Features Overview
Strategic Sales Applications
Marketing
Siebel CRM On Demand
Customer Data Integration
Quote & Order Capture
Self-Service & eBilling
Partner Relationship Management
Business Intelligence Applications
Siebel CRM On Demand
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Service
Marketing
Call Center
Analytics
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IEX Workforce Management
TotalView® Central
TotalView Small Center
Advanced Features Overview
Multiskill
Multimedia
WebStation™
SmartSync Suite
Outsource Manager
Agent Development
Outbound Solutions
Strategic and Financial Planning
Case 1: AAA Oregon/Idaho
IEX Corporate Overview
IEX Corporate Info
 
Verint
Features Overview
Quality Monitoring
Compliance Recording
Speech & Data Analytics
Workforce Management
eLearning
Customer Surveys
Application Analysis
ULTRA Enterprise
Add-on Options
Knology Success Story
Navitor Success Story
 
Voxeo
Software Overview

Training Documents
  Call Center Anywhere
  Tour of Interaction Manager
  Starting and Logging in
  Controlling Your Status
  First Time Installation Lesson
  Adding To DNC
  Setting Your Extension
  Upload Predictive Lists and List Format
  Interaction Manager’s Information Tool Bar
  Set Up Voice Mail Box
  Set Up Email Inbox
  Predictive Schedules
  Simple Transfer
  Real Time Statistics
  Flip Predictive Lists for Re-Use User Guide
  Set Up Voice Mail Guide
  Contact Center Anywhere Administrator 24 page Quick User Guide
  Contact Center Anywhere Supervisor 16 page Quick User Guide
  Contact Center Anywhere Interaction [Agent] 10 page Quick User Guide
  Create Call Outcome Report by Agent
  Create Agent Utilization [Number of Calls Made] Report
  Create Custom Agent Reports
  How to Transfer Calls to a Workgroup
  How to complete a complete a Conference Call then Transfer
  How to configure Project Schedules, Voice Mail Agents
  How to create a Custom Script
  How to access Contact Center Anywhere with Windows VISTA
  View Work Group Records and Call Flow Diagram
  Flip a Predictive List
  Agent Interaction Report
  CallCenter@nywhere Supervision Quick User Guide
  Configuring Voicemails
  ContactCenter@nywhere Interaction Quick User Guide
  ContactCenter@nywhere Supervision Quick User Guide Bckup
  CONTACTCENTER_@NYWHERE Quick Admin User Guide
  Creating Projects Schedules Voicemail
  Custom VCC Reports
  How to complete a Supervised Transfer
  How to Transfer Calls to a Workgroup
  Outcome Report by User
  Steps to complete a Conference then Transfer
  TAW Reports How to Flip List VCC
  Uploading Contacts VCC
  VCC Custom Text Scripts
  Workgroup Prompts
Training Documents
  Customer Relationship Manager - CRM
  Click to Talk
  Create a Worklist
  Working a Worklist
  How to access Contact Center Anywhere with Windows VISTA
  View Work Group Records and Call Flow Diagram
  Flip a Predictive List
  Create Opportunity Types
  How to make CRM Users ‘Active’
  Creative Custom Tabs and Drop-Down Menus
  Create Email Templates and Sending Emails
  Create a Lead and Convert to Sales Opportunity
  Create Team
  Enable Team Functionality and Visibility in the CRM
  Change Label ‘Names’ and ‘Terminology’ in the CRM Modules
  Change Date and Time Zone
  Security: Limit One User from viewing other User’s Opportunities
  Manage Activities: Meetings, Calls, Tasks
  Sync Microsoft Outlook 2003 with CRM using Splendid Plug-In
  Change User Status: Active, Inactive, Suspended
  CRM 1.3 Enhancements [April 2007]: Import Files, Export Files, Teams
  Import Date Files
  View CRM Reports
  Creating CRM Reports
  Creating Email Templates Sending Emails
  Creating Customized CRM Tabs
  Creating Lead and ConvertLead
  Creating Opportunity Types CRM
  Creating ProStar Reports
  Creating Teams CRM
  CRM Changing Existing Label Names
  CRM Import
  CRM Teams Fucntionality
  CRM Time Zone Changes
  Enabling Teams in CRM
  Limiting Opportunities by User
  Making CRM Users Active
  Managing CRM Activities
  URL Link for CRM Reports
  User Cannot View ProStar Reports
Training Documents
  ProStar Lead Manager
  Managing Leads: Delete, Update
  Create Thank You page or Re-Direct page to Link Customer to other web page after Form Submission
  Deleting Lead after it is assigned to Affiliate
  Creating a Custom Thank You Page to be sent after Form Submission
  Creating a ‘Calculated Answer’ in the Survey Form
  Enable Team Functionality and Visibility in the CRM
  Change Label ‘Names’ and ‘Terminology’ in the CRM Modules
  Definitions and Terminology
  ProStar Lead Manager (formerly iLeadMachine) 121 Page User Guide
  Create/Edit an Affiliate
  Each Survey must have 3 Hidden Questions. Create Hidden Questions
  Share Outlook 2003 Calendar with Other Users
  Creating Calculated Questons Answers
  Creating Editing Affiliate
  Deleting Lead Manager Leads
  Lead Manager Definitions
  Lead Manager User Guide
  Managing Leads
  MUST Create These 3 Questions for Each Survey
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