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Oracle Contact OnDemand (COD) Rapid Setup

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Oracle COD Deployment Service Overview

Promero is pleased to provide a deployment service for Oracle Contact OnDemand Rapid Setup. This service provides a comprehensive implementation and training plan, as well as a firm price quote based upon the rapid setup for 25-300 with clearly defined business requirements. The plan has a clear division of responsibility between Promero and Customer Resources. Promero would be pleased to modify the scope of work or division of responsibilities at the customer's request.

Statement of Work includes

A Summary of Responsibilities for the customer and Promero

Summary Project Plan for Standard Deployment for 25 - 300 Users

Geographic region: North America

Detailed Project Plan for Standard Design and Configuration

All work is completed remotely

Industry Best Practices and Business Flows Overview

Create agent statuses

Create departments

Create Skills

Create URLs

Create Agents

Upload Company Prompts

Create workgroups

Associate Agents to Workgroups

Create Outcomes

and much more

Oracle Contact On Demand allows you to use voice, voicemail, and email to manage customer interactions. Because of its integration with Oracle CRM On Demand, each customer interaction is tracked and stored in the same location that your company uses to manage its contacts, accounts, solutions, and so on. This integration allows you to leverage the information in your company's database to find solutions to customer issues, update contact information, and run analytics against your data.