Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel delivers comprehensive CRM capabilities, tailored industry solutions and role-based customer intelligence.
Siebel CRM 8.0 enables authorized users to create their own work sequences. They can organize their tasks using a step-by-step, codeless process designer that employs a wizard-like sequence common to many desktop and Web 2.0 applications. For example, if you discover a more efficient way to enter data in an account application process, you can easily create a new process.
The revised task can then be deployed to an individual team or an entire organization- without calling IT.
Business-rules innovation-Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine that enables no technical users to author and manage sophisticated business rules. Rules are the underlying logic-"if this, do that"-that enable the application to successfully enforce key business processes and compliance initiatives. Business analysts can reconfigure business processes in real time to make them more efficient-without IT coding or complex scripting
Increased user productivity at lower cost-Two-way synchronization between Siebel CRM 8.0 and familiar Microsoft tools such as Word, Excel, Outlook, and SharePoint increases user productivity and decreases training costs.
With more than 4.6 million CRM business users around the world, Oracle is committed to success in every aspect of CRM implementation-people, process, technology, and project governance.
||Strategic sales, service, call center, marketing, customer order management and customer mastering capabilities
Best practices for improving customer satisfaction and loyalty
||Complete control and tight tailoring of CRM to the needs of the business
Enduring competitive advantage from transforming the customer experience
||CRM applications that are easily consumed by business users
Fast response to market requirements and customer needs
Read more about Oracle's CRM On Demand solutions
||Coordinated Business Processes, Business Rules, Decision Support
Lowered operational costs and improved customer satisfaction
||Ongoing value of Siebel enhancements and support
Low total cost of ownership and faster ROI
Hear more about the value of Apps Unlmiited for Siebel.
Oracle Siebel CRM 8.0: The Power to Lead
In today’s demanding business environment, lead or you fall behind. Oracle’s Siebel CRM 8.0 was designed for the rapid pace of change, so you can capitalize on the best opportunities for growth while ensuring maximum satisfaction levels for your customers.
With Siebel Customer Relationship Management (CRM) 8.0, Oracle delivers on its Applications Unlimited commitment, our long-term plan to provide continued enhancements to current Oracle Applications. The most complete, easy-to-use, and technologically advanced CRM suite ever shipped, Siebel CRM 8.0 leverages the entire Oracle technology stack to bring value to your critical end-to-end business processes.
By harnessing the best of your team’s talent,
Siebel CRM 8.0 helps you increase the distance between you and your competition. We call this The Power to Lead—your competitive edge.
In today’s business climate, organizations that can’t innovate tend to stagnate. One of the key challenges companies face is ensuring that innovation is not the domain
of a privileged few, but instead, permeates to all levels and functions.
Process innovation—Siebel CRM 8.0 helps turn users into innovators by empoweringthem to improve the processes they work in every day. The updated solution includes a new task-based user interface that enables authorized users to create their own work sequences. They can organize their tasks using a step-by-step, codeless process designer that employs a wizard-like sequence common to many desktop and Web 2.0 applications. For example, if you discover a more efficient way to enter data in an account application process, you can easily create a new process. The revised task can then be deployed to an individual team or an entire organization—without calling IT.
Business-rules innovation—Siebel CRM 8.0
takes user empowerment to the next level with
the addition of a simple-to-use rules engine that enables no technical users to author and manage sophisticated business rules. Rules are the underlying logic—"if this, do that"that enable the application to successfully enforce key business processes and compliance initiatives. Business analysts can reconfigure business processes in real time to make them more efficient—without IT coding or complex scripting.
"Oracle is intent on sustaining
Siebel’s historical leadership
position in the CRM market, and
its strategy for Siebel [applications]
has become clear: to promote
the product and brand as
the most fully featured solution
for many industry verticals."
Principal Analyst, Forrester Research
"With Siebel [CRM] 8.0, we
believe we can dramatically
reduce our training time,
increase the consistency in how
our customer-oriented services
are delivered, and, as a result,
increase the overall level of
IT Manager, Sales
Australian Finance Group
Siebel CRM 8.0: Transformantional CRM — the Power to Lead
Fact: More than 4.6 million
business users around the world
have successfully implemented
Oracle’s CRM solutions.
For example, in the auto lending industry,
the parent lending institution may have
critical personal information available
to share with finance officers at local car
dealerships across multiple regions. With
Siebel CRM 8.0, you can easily create
localized business rules (such as security,
privacy, and other compliance-related
initiatives) to provide efficient sharing of
information between the parent lending
organization and the local finance officers—
all within the legal and business-process specific
constraints of the local jurisdictions.
CRM 8.0’s embedded real-time decisioning
ensures that all your employees follow the
same best practices demonstrated by your
best employees. The system uses real-time,
predictive analytics to make recommendations
that augment the ability of your employees
to make customer-focused decisions that
also produce better results. Whether it’s how
to resolve a service issue or suggesting just
the right offer to up-sell a customer, Siebel
CRM 8.0 gives every employee the advice
and support needed to make decisions that
contribute to your organization’s success.
An organization’s ability to capture new
growth opportunities is predicated on its
ability to act quickly to change operations
and processes. Technology enhancements in
Siebel CRM 8.0 improve your ability to
respond quickly to new business opportunities.
Deployment with zero downtime—
Use the new Application Development
Manager to deploy product enhancements
on the fly—with zero downtime.
Increased user productivity at lower
cost—Two-way synchronization between
Siebel CRM 8.0 and familiar Microsoft
tools such as Word, Excel, Outlook, and
SharePoint increases user productivity and
decreases training costs.
Cross-channel CRM functionality—
Siebel CRM 8.0 includes broad Web services
support that makes it easy to extend CRM
functionality across the enterprise, to reach
all your customer-interaction channels as
well as connect with other business functions. Siebel CRM 8.0 includes service-oriented architecture (SOA) for scalable, out-of-the box, standards-based CRM you can make available anywhere.
Full Oracle Fusion Middleware support—
Siebel CRM 8.0 enables you to build
complete, end-to-end business processes
that are triggered by key customer interactions. You can also connect seamlessly to the rich set of enterprise services offered by Oracle Fusion Middleware, including search and identity management.
With more than 4.6 million CRM business
users around the world, Oracle is committed
to success in every aspect of CRM implementation—people, process, technology, and project governance.
People who understand your business
processes—Part of the largest CRM
ecosystem in the world, Oracle offers more
industry focus than any other enterprise
software company, with consulting and
support staff who know how to address your specific challenges.
Technology that gives you more value—
Oracle offers a wide choice of integration
and deployment options to ensure that your
company receives the highest possible value
from its technology investments—regardless
of your preferred technology mix or deployment
Project governance based on a proven
blueprint—Successful business changes
often depend on effective project governance.
Oracle has a proven blueprint to help
you govern your technology projects, with
real-world experience on how to avoid the
pitfalls that prevent success.
Siebel CRM 8.0 is the most innovative,
complete, and technologically advanced
CRM solution available today. Set your
company apart from the competition. Don’t
just improve your business—transform it.
Oracle’s Siebel CRM 8.0 gives you The
Power to Lead.
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