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Voice Enable your Siebel CRM!
As a fellow Oracle Siebel CRM user, we want to share successes of other CRM users that have ‘voice enabled’ their CRM [meaning they added inbound and outbound calling capabilities within the CRM screen] with Oracle Contact Center Anywhere.
This modest enhancement has generated amazing results. With Contact Center Anywhere enabled in your CRM application, users have reported
- Increased talk time with customer prospects by as much as 320%.
- Increased revenue due to telesales efforts by 1029%.
- Increase employee productivity by as much as 38%.
- ROI in as little as 10 months.
- Customer satisfaction increases due to the highly configurable ACD that enables customer calls to routed to the right resource the first time.
Please join me in a no cost overview and consultation to determine if Contact Center Anywhere is right for you.
Thanks. I look forward to reaching out to you again next month.
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Improving Contact Center Service and Performance
many employers are providing ‘work at home’ options for their employees. With Siebel CRM integrated with Contact Center; Anywhere, the work at home option is viable with its ability to make and receive calls from anywhere. From an operational perspective, the employee has the right tools available to them via a high speed Internet connection. He or she can work at home just like they would at the office.