Promero's Headquarters building
A Leading Provider of Oracle's Contact Center Anywhere and CRM Software

Improving Contact Center Service and Performance

Sales: 888.204.0822  Main: 954.935.8800
 Peak10 Data Center
  • Services Overview
  • Data Center
  • Colocation
  • Business Continuity
  • Dedicated Hosting
  • Backup & Recovery
  • Security Solutions
  • Support Services
  •  Call Center Software

    Peak10 Networks Support Services

    Peak10 Networks gives you a choice of support packages to assist you with customer care, technical support, project management, monitoring and more. Our Support personnel are ready to help with services to ensure smooth, continual operation of your hosted business solutions.

    All Peak10 NETWORKS customers receive Essential Support as a part of our standard hosting offering.

    Tier I Support includes:
    • Tier one technical telephone support 24x7x365
    • Non-incident based server reboots
    • Trouble ticket management
    • Billing support
    • Three Service Level Guarantees (SLAs)

    If you require a higher level of assistance, Tier II Support gives you all the benefits of Tier I Support plus an added level of personalization. Your account manager is responsible for your overall satisfaction and serves as your single point of contact with Peak10 NETWORKS.

    In addition, your sales representative will provide you with quarterly reporting and annual reviews at your request.

    If you have highly specialized needs or prefer complete outsourced management of your entire system, our Tier III Support plan offers a solution customized to fit your needs.

    This plan includes a dedicated technical account manager and additional customized services.


     Request a Price List
    Call Center Software Overview
    Call Center Software Overview
    Intel | Dialogic | Cisco | Goldmine | Microsoft | CheckPoint | Oracle | eSafe | Mercury Topaz | Sugar Open Source | Splendid CRM | 1Vault
    Copyright © 2001 - 2007 Promero, Inc., All Rights Reserved.
    1100 Park Central Blvd. South, Ste. 2500, Pompano, FL 33064 | Tel. 954.935.8800 | Sales. 888.204.0822 | Fax. 954.935.8842