Peak10 Networks Support Services
Peak10 Networks gives you a choice of support packages to assist you with customer care, technical support, project management, monitoring and more. Our Support personnel are ready to help with services to ensure smooth, continual operation of your hosted business solutions.
Tier I SUPPORT SERVICES
Tier I Support includes:
All Peak10 NETWORKS customers receive Essential Support as a part of our standard hosting offering.
- Tier one technical telephone support 24x7x365
- Non-incident based server reboots
- Trouble ticket management
- Billing support
- Three Service Level Guarantees (SLAs)
Tier II SUPPORT SERVICES
If you require a higher level of assistance, Tier II Support gives you all the benefits of Tier I Support plus an added level of personalization. Your account manager is responsible for your overall satisfaction and serves as your single point of contact with Peak10 NETWORKS.
In addition, your sales representative will provide you with quarterly reporting and annual reviews at your request.
Tier III SUPPORT SERVICES
If you have highly specialized needs or prefer complete outsourced management of your entire system, our Tier III Support plan offers a solution customized to fit your needs.
This plan includes a dedicated technical account manager and additional customized services.