Performix Performance Management

Global competition and rapidly advancing technology have heightened customer service expectations. Maintaining your competitive edge in today's environment requires timely access to information, the ability to align goals with results and a mechanism for ensuring prompt action when necessary.

IEX Corporation, through our parent company NICE Systems Ltd., delivers a comprehensive suite of performance management solutions powered by Performix technology. The Performix system gives you the tools you need to take your center to unsurpassed levels of performance.

Driving Performance Throughout Your Organization Performix provides visibility into how each individual and team is performing against set business goals, offers insight into historical performance and drives targeted improvement activities. Whether your goal is to reduce costs, increase revenue or improve efficiency, Performix ensures your people and processes are measured, managed and optimized to meet your business goals. Performix solutions provide everyone in your organization -- from agents to executives -- visibility into where the operation is today, while helping you get where you want to be tomorrow.

Performance Manager
Performix Performance Manager supplies a single, integrated scorecard that significantly reduces the time spent consolidating disparate spreadsheets and reports each week. The system's scorecard displays detailed performance information in a way that is appropriate for each individual in the organization: agents, supervisors and managers. Employees can self-manage their performance while supervisors and managers get an at-a-glance view of individual and team performance. That way, everyone can easily see how they are performing to actual targets, history and team averages.

Development Manager
Performix Development Manager enables your organization to incorporate training departments into their performance management culture. By automating training processes and monitoring how they affect students' actual improvement results, organizations can enhance the development processes, courseware and trainer performance. As a result, training administration costs are reduced, trainers are better equipped to help students improve performance and you gain visibility into instructor and courseware quality.

Evaluation Manager
Performix Evaluation Manager provides your organization with online evaluation forms, reminders and automated form routing with timers. It also gives you the ability to customize your own questions, routing configurations and processes. The Evaluation Manager provides you with an up-to-the-minute view of each employee's review status. You can create a single, meaningful view of employee performance, integrate hard performance numbers with competency-based appraisal results and ensure timely completion of reviews with automatic reminders and timers.

Recruiting Manager
Performix Recruiting Manager enables your organization to automate, measure, manage and improve the hiring process. It will help you maximize the quality of new hires and minimize the chances of lesser quality candidates becoming part of your organization. The Recruiting Manager automates the hiring process for quicker candidate processing and helps you gauge the quality of candidates from agencies, online Web sites and internal referrals. Using this system, you can even filter candidates using competency measurements from your top-performing employees.

Workforce Management System Integration
Tight integration with the IEX® TotalView®Workforce Management system helps you get Performix solutions up and running quickly. Access to specific information within TotalView provides unique key performance indicators (KPIs) and dashboards designed to improve the performance of your workforce forecasting and planning teams. Synchronization of agent information between the workforce and performance management systems eliminates the need for redundant data entry and improves data accuracy.

Pioneering Your Success
Performix applications have taken the industry beyond basic reporting to deliver a comprehensive set of recruiting, development and evaluation management tools. Performix solutions are built on contact center expertise with proven results demonstrated in a wide variety of industries, including: telecommunications, finance, media and more.

Benefits:

• Integrate performance data with a single version of the truth
• Automate and measure development activities
• Streamline business and human resource processes