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Contact Center Anywhere (CCA) |
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| Call center software features: predictive and preview dialer, ACD, IVR, VOIP, SIP, home based agents, recording, whisper coach and monitoring. |
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Cisco Unified Communication Systems |
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| IP Telephony, SIP Trunks, IVR, ACD, Unified Contact Center |
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Oracle CRM On Demand |
| Comprehensive SaaS (Software as a Service) subscription-based CRM. |
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Siebel CRM |
| Siebel Customer Relationship Management transforms customer experience. |
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Salesforce CRM CTI integration to CCA |
| Add full feature functionality, click to talk, inbound, outbound and call activity. |
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Key Performance Metrics Dashboards |
| Customized Key metrics dashboards viewed via website, mobile device or tablet |
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PCI Compliant Voice and Desktop Recording |
| CallTracker and Quality Tracker voice and desktop sreen recording |
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Voice Recognition by Voxeo |
| Voice enabled solutions for the enterprise and any call center IVR. |
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OnDemand Mortgage |
| Turnkey solution with predictive dialer, call center software and CRM. |
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Smart8 Call Routing |
| Intelligent hosted call routing software that routes inbound 800 calls automatically to a distributed network of agents, franchises, or call centers. |
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Lead Manager |
| Lead Manager provides lead distribution, routing and tracking. |
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Monet Workforce Management Software |
| On demand real-time forecasting, scheduling, adherence. |
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TotalView® Workforce Management by IEX |
| WFM, performance, strategic planning, quality monitoring, analytics. |
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Impact 360° Workforce by Verint |
| WFM, optimization, recording, quality monitoring, and analytics. |
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| Promero offers customized dashboards to support C-level and senior managements’ need to view their company’s real-time key performance indicators and metrics. Dashboards hosted by Promero are displayed on your company’s internet or intranet website, mobile device or tablet. Dashboards can provide a visual display of the call center metrics, service level adherence, sales results or any other configurable metric that is accessible to application data points. |
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Hosted Predictive Dialers
Hosted predictive dialers add as much as 150% call efficiency without the cost of large capital expenditures for premise based software.
Call Center Software
Call center software for both on demand hosted solutions and premise based solutions enable superior customer relationship management and sales force automation.
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