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A Leading Provider of Oracle's Contact Center Anywhere and CRM Software

Improving Contact Center Service and Performance

Sales: 888.204.0822  Main: 954.935.8800
 
 ProStar CRM Software
Features
  • CRM Lead Management
  • Transaction History
  • Preview Dialer
  • Surveys
  • Process Automation
  • Click-To-Talk
  • Chat Live
  • Management Reporting
  • Web Integration

  • Benefits
  • Improved Customer Service
  • Maximize Agent Productivity
  • Improved Customer Satisfaction
  • Increased Management Awareness
  • Predictable Cost
  • Scalable
  •  Call Center Software
     Services

    Surveys

    With the ProStarCRM survey tool, administrators can create an unlimited number of web pages with an unlimited number of questions with fill-in-the-blank or drop-down menu answers, with an unlimited number of filters and business rules for data distribution. All of the answers are saved in the ProStarCRM database for future data mining and marketing analysis.

    Available for better management of information such as quality assurance or customer service. Surveys are customizable so that questions and answers are structured or free flow. Surveys allow for precise analysis of customer climate and centralized access of data when and where it is necessary.

     


     
     
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    1100 Park Central Blvd. South, Ste. 2500, Pompano, FL 33064 | Tel. 954.935.8800 | Sales. 888.204.0822 | Fax. 954.935.8842