Promero's Headquarters building
A Leading Provider of Oracle's Contact Center Anywhere and CRM Software

Improving Contact Center Service and Performance

Sales: 888.204.0822  Main: 954.935.8800
 
 Business Intelligence Software
Cognos 8 Features
  • Software Overview
  • Reporting
  • Analysis
  • Scorcarding
  • Dashbords
  • Performance Applications
  • Cognos 8 Platform
  • Business Intelligence for Oracle
  • Cognos Corporate Overview
  •  Software
     Services

    Cognos 8 Business Intelligence
    Scorecarding

    Scorecarding helps you align your teams and tactics with strategy, communicate goals consistently, and monitor performance against targets.

    More user communities
    • Use scorecard portlets to access and communicate scorecard content and encourage a broader use across your organization.
    • Hover over scorecard impact diagrams and instantly receive important metric information for you to act on without having to click anywhere to find it.
    • Add new strategic objectives and supporting metrics to scorecards and strategy maps without the need to rely on your IT group for assistance.
    Ensure ownership and accountability for performance
    • Assign a primary owner for every metric.
    • Organize and view scorecards by status to focus on objectives and performance.
    • View scorecards by owner to understand accountability.
    • View scorecards in a strategy map to see how they fit into the corporate strategy.
    • Set events and alerts to keep you aware of when a metric changes status.
    • Embed business intelligence capabilities into your scorecards for added context and analysis.
    • Manage corrective actions and initiatives from within the application.
    Align decisions and tactics with strategy
    • Use a metrics network and centralized data store to ensure reliable and consistent information.
    • Create a metric, diagram, or scorecard once and use them wherever else they are needed to ensure consistent definitions and targets.
    Implement your strategy and execute against it
    • Build and deploy scorecards quickly using wizards.
    • Scorecard and metric design tools reduce the time you need to create and deploy your system.
    • Use menus to define threshold ranges, benchmarks, data source definition, contact names, and URLs for contextual information.
    • Create strategy maps, impact analysis and cause-and-effect diagrams, and other elements of the Balanced Scorecard.
    Simple deployment and administration
    • Recalibrate targets in response to changes in performance with integrated planning capabilities.
    • Multilingual: metrics can be populated in any language and then displayed in users' preferred language.
    • Single sign-on dialog box.
    • Use three and five-state status indicators and plan vs. actual data to reveal progress against targets.

     

     
     

    Test drive the fastest predictive dialer

    VoIP Business Solution

     

    Intel | Dialogic | Cisco | Goldmine | Microsoft | CheckPoint | Oracle | eSafe | Mercury Topaz | Sugar Open Source | Splendid CRM | 1Vault
    Copyright © 2001 - 2007 Promero, Inc., All Rights Reserved.
    1100 Park Central Blvd. South, Ste. 2500, Pompano, FL 33064 | Tel. 954.935.8800 | Sales. 888.204.0822 | Fax. 954.935.8842