IP PBX Phone System or Contact Center Solution? |
With Cisco, you have both!
- Cisco Unified Communication System
- Unified Contact Center Express or Enterprise.
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Executives want outstanding features and low total cost of ownership. Network staff members want reliability and superior technology. Operation staff members want easy adoption and integration with CRM and other business applications. |
Cisco’s Unified Communication System provides it all. It is so popular because it provides outstanding features and reliability at an excellent solution price. IP Telephony with SIP trunking is what all business phone system users are looking for in a PBX these days, because it has been proven to have the lowest system price of any PBX today. Advanced phones systems are what workers come to expect, with features like: |
- Rapid phone moves, adds, and changes.
- Higher level of reachability with single number reach.
- 4 digit dialing to any phone in any building.
- Teleworkers have full office voice system capability.
- Better conferencing capabilities.
- More complete call reporting capabilities.
- Video calls
- Call control using desktop computer.
- Chat and presence with phone system
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Cisco provides phone systems ideally suited for 200-5000 users with multiple sites while allowing for the most effective use of SIP trunking for cost savings.
Cisco Unified Communication System includes features such as:
- Cisco IVR
- Cisco VoIP with basic functions or more advanced executive video phone
- Cisco VoIP Gateways
- Cisco VoIP Call Manager
- Cisco Unified Contact Center (aka IPCC and UCCX)
- Cisco Call Recording
- Cisco Conferencing
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| IP Phone Series 9900 |
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Cisco Unified Contact Center Express and Contact Center Enterprise offers: |
- State of the are Contact Center capabilities over an IP infrastructure
- Sophisticated call routing and contact management
- Ideal for midmarket (up to 300 agents) or enterprise (unlimited) environments
- Provides intelligent call treatment, network-to-desktop computer telephony
- Integrations (CTI)
- Multichannel contact management
- Option: Unified Customer Voice Portal
- Option: Unified Expert Advisor
- Option: Unified Intelligence Center
Feature Unified Communications Products |
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Customer Care
Customer contact solutions provide an open, strategic platform for extending customer care beyond simple phone transactions to content-rich, customer-centric experiences. |
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IP communications
A full suite of IP Communications solutions and endpoints let you extend consistent communications services to employees in all workspaces, whether they are on a main campus, at branch offices, or working remotely. |
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Improving Contact Center Service and Performance
