Sales Solutions with Firefly
Firefly is used to underpin sales functions in organizations that range from the very small to those in the Fortune 500. Our solutions bring together an organization's knowledge and best practices to:
- Reduce sales effort by automating administrative tasks, such as the creation of quotations
- Reduce the time taken to update and maintain CRM systems
- Ensure the right product is sold to the client every time
- Identify up sell or cross sell opportunities
- Accurately calculate quotations or premiums
- Ensure that every sale is compliant
- Create a full audit trail
To find out more select one of the areas below to read more.
Sales Scripting and CRM
Firefly empowers your sales staff to do what they do best - talk to your prospects and sell your products and services. The call scripting software takes care of (orchestrates) the whole sales process, from dialer to call wrap up, automating the administration without the sales person having to know or even understand the underlying business processes which guide and result from sales calls.
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Compliance and Regulation
Wouldn't you rather ensure compliance through every client interaction following a well designed process, rather than provide months of training and certification for each team member? With Firefly scripting software for sales and service you can achieve this - and you can demonstrate that every interaction has actually followed the process.
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Orchestrating Sales
Whilst traditional call scripting gives the illusion of managing the sales call, the script is just one element in a successful process. Effectively managing the customer interaction involves a set of complex tasks, data inputs and post call administration. Firefly's unique orchestration capabilities combine sophisticated scripting with the ability to draw on data from multiple systems (from dialer to CRM), create and update data records, initiate and if required escalate tasks (e.g. setting a call back or alert a manager) - and to do each of these according to tailored business rules.
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About Firefly
Firefly is a unique technology which enables business people to build scripts, processes and guides that include sophisticated business rules without any help from IT.
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Improving Contact Center Service and Performance
