Interactive Knowledge with Firefly
Firefly is used to create interactive knowledge guides which support customers, partners or end users through a process to a successful outcome. Many different business functions or processes can benefit, for example:
- Human resources processes
- Health and safety regulations
- Legal requirements and authorization
- Marketing rules and standard processes
- Testing and training of staff
- Customer surveys and reporting
To find out more please read one of the sections below.
Interactive Processes
Businesses rely on processes to deliver best practice outcomes, which comply with company and industry policies and often regulations. Processes need to be followed to ensure the business operates successfully. Each process user would prefer to operate with a minimum of fuss and with no more training than necessary. Firefly is used to capture the knowledge of a business expert and make that knowledge readily available to all process users within an organization, allowing all staff to deliver consistently superior outcomes - but with minimal training outlay.
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Orchestrating Systems
Whilst script based technology gives the illusion of managing a process, by explaining the steps to a user, it really is only one element in a set of tasks, inputs and administration which are process dependent. Firefly's unique orchestration capabilities, in contrast, combine creating, updating and escalating task level activities (e.g. setting a follow-up task), with multiple systems integration and rules based screen flow.
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About Firefly
Firefly is a unique technology which enables business people to build scripts, processes and guides that include sophisticated business rules - without any help from IT.
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