Mail Order

• Providing seamless solutions, CallScripter can offer the assurance that opportunities are not overlooked

CallScripter provides an exciting range of innovations for mail order companies and online retailers wishing to streamline their order taking and sales functions. Cross-sells and up-sells represent lucrative opportunities and with our scripting solution, customer spend can be maximized.

We can help you:

• Capitalize on the revenue from cross-sells and up-sells
• To streamline the fulfillment process
• To ensure data quality, thereby capitalizing ROI on future campaigns
• Provide full KPI and performance related MI reports profiling your activity

TV/Mail Order Shopping

Effortlessly integrating with your existing product database, CallScripter can dynamically update and rotate products available for sale on the agent desktop, as and when they change on the TV screen. Dependent on the items ordered by the customer, CallScripter can then screen-pop related products, increasing opportunities for valuable cross-sell and up-sell revenue.

CallScripter can integrate with the key payment gateway suppliers to ensure the process is handled in real-time. By ensuring payment is obtained before the dispatch of goods, wastage and bad debt are reduced significantly.

Fulfillment

CallScripter provides automated reporting functionality, directly into your chosen fulfillment house. By ensuring accurate data capture and field validation at the point of order, delivery information is always correct. Media codes can easily be collected at the point of order and included in reporting, clearly demonstrating which advertising campaign is generating the greatest ROI and aiding you to better target future marketing activity.

CRM

CallScripter recognizes repeat callers and can auto-populate address and payment fields, based on data captured from previous orders. The MI dashboard allows managers to track performance and KPI’s from one central interface.

Outsourced Contact Centers

Specifically developed for outsourced contact centers, CallScripter enables you to easily create, manage and amend campaigns, within the shortest timeframe possible and requiring minimal technical knowledge.