Financial Services

With rapidly changing legislation within the financial services sector, CallScripter recognizes that compliance and data security are paramount.

CallScripter offer an exciting range of solutions for financial services organizations looking to increase agent productivity, and streamline their customer contact operations.

CallScripter provides the following benefits:

• Compliance and data security for your organization.
• Increased agent productivity.
• Automation of the fulfillment process.
• Real-time MI.
• Reduced agent training.
• Non-technical campaign management, including predictive dialing.

Some of the tailored resolutions CallScripter has provided include;

• The processing of credit card applications.
• Mortgage and loan enquiries.
• Outbound solutions for debt recovery and independent financial advisors.

Inbound Solutions:

Guiding the agent effortlessly through inbound customer communication, CallScripter ensures agents deliver a consistent and professional message. It guarantees that data capture is accurate, complete and processed in the correct format, thereby ensuring the quality of data.

Outbound Solutions:

With CallScripter’s guided workflow, agents retain the flexibility to use their own unique style to identify opportunities and quantify prospects. Our software assists by supplying necessary information, prompting for required data capture and providing FAQ’s to answer customer queries.

Integration and Fulfillment:

CallScripter easily integrates into existing applications and their processes. With extensive reporting capabilities, CallScripter can provide automation of the fulfillment process, integrating directly with your chosen fulfillment house or generating application forms and confirmation letters directly from our own reporting engine.