Promero
Promero call-center-software
Smart8 Call Routing
Routing for Agents, Stores, Franchise Locations     Hosted Solution  
Sales 888.204.0822 | 954.935.8800
Smart8 product
Features
Smart Routing
Browser Based Reports
IVR
Call Announcement
Benefits
Advertising Consistency
Superior Customer Service
Automatic Rerouting
Seamless Integration
Easy Implementation and Operation
Reduced Wait Time
Decrease Staff Size
Consistency



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Call Routing for Sales Agents, Stores, Franchises
Call Routing for Sales Agents, Stores, Franchise

Promero's Smart8 intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules.
Full Article | Demo


Smart8 IVR Features
Smart8 IVR Features

The IVR capabilities can be completely customized to meet the specific needs of any customer; including customizable greeting, surveys and polls, call center forwarding, and simple order entry transactions. Callers can navigate self-service menus to diminish the number of calls that need to be serviced by live agents.
Full Article


Smart8 Intelligent Routing Feature
Smart8 Intelligent Routing Feature

Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, time of day, campaign, status and an unlimited number of business rules. Smart8 provides a full scheduling tool so agents, stores and franchises can self schedule times to receive calls or be ‘away’.
Full Article

 
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