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Smart8 Call Routing

Call Routing for Sales Agents, Stores, Franchise

Call Routing for Sales Agents Stores Franchises

Promero's Smart8 intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules.

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Smart8 IVR Features

Smart8 IVR Features

The IVR capabilities can be completely customized to meet the specific needs of any customer; including customizable greeting, surveys and polls, call center forwarding, and simple order entry transactions. Callers can navigate self-service menus to diminish the number of calls that need to be serviced by live agents.

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Smart8 Intelligent Routing Feature

Smart8-Intelligent-Routing-Features

Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, time of day, campaign, status and an unlimited number of business rules. Smart8 provides a full scheduling tool so agents, stores and franchises can self schedule times to receive calls or be 'away'.

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