Promero's Smart8 intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules.
The IVR capabilities can be completely customized to meet the specific needs of any customer; including customizable greeting, surveys and polls, call center forwarding, and simple order entry transactions. Callers can navigate self-service menus to diminish the number of calls that need to be serviced by live agents.
Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, time of day, campaign, status and an unlimited number of business rules. Smart8 provides a full scheduling tool so agents, stores and franchises can self schedule times to receive calls or be 'away'.