Promero
Promero is application software service provider and software reseller founded in 2001. Promero is a Certified Partner in the Oracle Partner Network. Promero services customers through its state of the art hosting facility. Promero product offering includes Contact Center Anywhere virtual call center software by Oracle; ProStarCRM, on demand customer relationship management software; ProStar Lead Manager, lead management software; Chat software; and Smart8 Call Routing software.

Contact Center Anywhere Software
Contact Center Anywhere is a next generation virtual call center application developed by Oracle. Oracle is the largest enterprise software licensor in the world. Contact Center Anywhere provides a full range of call center features including ACD, IVR, Predictive Dialing, Preview Dialing, Call Center Management and Monitoring. Additional features include intelligent call routing through the use of sophisticated algorithms that manage call flow via skills based routing rules. 100% call recording is included. The predictive dialer is an award winning feature of the software. Contact Center Anywhere is a hosted application, but is also available for licensing on location. The application is used by large, well known carriers such as Verizon, MCI and Telus. It was designed for corporate, home based agents, remote off shore users and utilizes Voip to ensure economical deployment. The application is cost effective from the smallest user [1-10 agents] up to 1000s agents. Contact Center Anywhere is a blended inbound and outbound solution.  The application is available in the hosted On demand model or CPE edition. It is easy to deploy, easy to learn and cost effective to use for call centers that need a global presence. Contact Center Anywhere is software developed by and is a trademark of Oracle (formerly Telephony@Work). Promero is an authorized reseller of Contact Center Anywhere.

ProStarCRM
Hosted customer relationship management software that integrates the open source architecture of SugarOpenSource CRM with ProStar Lead Manager (formerly ILeadMachine) and Contact Center Anywhere. Features include dynamic web form design with business intelligence to ensure all sales leads get handled by the best resource in the shortest period of time. Campaign management for both online and traditional advertising venues. Real-time distribution of voice and data to the best representative based on business intelligence. High rate of return for marketing efforts ensuring quick turn around for "first contact to sale" efficiencies. ILeadMachine is software developed by and is a trademark of Promero.

ProStar OnDemand
OnDemand includes a fully integrated suite of products for call center operators. Customer relationship management software, call center software, lead management and sales analytics software are included in a single hosted platform This winning combination provides the ability to make (predictive or preview) or take calls in a blended call center seat, compile customer information, route callers to the most skilled agents and more! Outsource call centers can provide lead generation services with ease. Hot transfer live calls along with data files to the sales agent in real time. ProStar OnDemand is the perfect solution. Promero also provides a customized option for Mortgage Brokers and mortgage lead generators.
ProStar Smart8
ProStar Smart8 is an intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time.
There is no software or hardware necessary to purchase and the system works with every telephony system. Users view browser based reports over the internet, determine call efficiencies, and instantly evaluate ROI metrics of advertising campaigns. ProStar Smart8 is the perfect solution for call centers, help desks or other organizations who advertise a toll free number.

ProStar Lead Manager
ProStar Lead Manager is a hosted software developed by Promero. ProStar Lead Manager is the perfect tool for corporate sales and marketing directors, owners of franchise stores or retail chains who have a need to develop and distribute sales leads via the Internet.
With Lead Manager, you can automatically generate, manage and send your own leads to agents, distribution channels or franchises. Lead Manager is a complete turnkey system.
If your call center is in the lead generation business, you will need:

• A web based survey form that your call center agents can input data.
• Distribute the collected data to your clients in real-time, no delay.
• Distribute collected data according to your clients business rules.
• Ability to manage and capitalize the data flow on a per lead, per call, or flat fee basis.
• Software that integrates to any existing phone system or switch.

ProStar Chat
ProStar Chat is clear and intuitive with very easy to understand chat interface for both the visitor and the operator. Because ProStar Chat is 100% web browser based, your support operators won't need to install memory intense windows applications or jeopardize security with open port settings on your computer. Visitors can also be at ease knowing they only need a browser to interact with your support representatives. With ProStar Chat, business can provide support  services from anywhere on any computer.  Whether you are at the office, cyber cafe or at home, simply launch a web browser and provide the usual full live support service anytime, anywhere on any computer! No client software installation required and no java to slow down your webpage loading time. ProStar Chat assists business to increase its website sales and reduce operational costs.  A single question answered from a live support agent can be enough to close the sale. ProStar Chat can accomplish the level of instant client care that is required to keep you ahead of competitors and increase your website sales while reducing your operational costs. Phone, fax, staff and other support operations can add up to lots of expenses. ProStar Chat will enable you to communicate instantly with your visitors and pass crucial information at virtually no cost. You may manage several websites but you only need to manage ONE ProStar Chat License. Purchase one License and you can deploy ProStar Chat on all the websites that are owned and operated by your company. The "whois" company information must match for each of your domain names.