Promero
Promero call-center-software
Call Center Software On Demand
Salesforce CRM     Workforce Management Software    Business Process Optimization
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Virtual Call Center
Features
Contact Center Anywhere 2008 Overview
Overview - Call Center Software Features
VoiP Voice Over IP
Predictive Dialer
Web Callback
IPLC, MPLS, VPN
IVR - Interactive Voice Response
ACD & Skills Based Routing
CTI - Computer Telephony Integration
H.323 or SIP
Call Blending
CRM Integration
Remote Supervision
Virtual Call Routing
Work from Home
Web Collaboration
Do-Not-Call FTC Compliance
Benefits
Overview - Call Center Software Benefits
On-Demand Virtual Call Center
Hosted or On Premise Virtual Call Center
Improved Customer Satisfaction
Improved Sales
Increase Revenues
Reduced Customer Contact Costs
Scalable Virtual Call Center
Improved Team Communications
Increased Management Awareness
Articles
Intelligent Call Center Paper - Gartner
Revolutionizing the Hosted Call Center Industry - Frost & Sullivan
Proactive Contact Center - 7 simple steps
Increase Revenues

Promero's Contact Center Anywhere enables your representatives to assume an increasingly important role in the sale and support process using value driven processes to maximize interactions with profitable customers.

Controlling costs in call center operations is at the forefront of business initiatives across the globe. Call centers managers are facing constant pressure to do more with less. Improve service, cut costs.

Moreover, peak calling periods and seasonal variations also require call center managers to find ways to handle these peaks without "blowing the budget" by hiring more staff.

REDUCE EXPENSES WITH WEB-BASED SERVICE
According to a 2004 USA Today cover story and a study by the PELORUS Group, processing Web-based customer service transactions costs 90 percent less than processing voice transactions. According to the same sources, in 2004, 22 percent of customers preferred Web-based service options to voice, up from 15 percent in 2002. This means that companies can reduce by 90 percent the costs of 22 percent of their transactions and realize a 20 percent productivity gain—immediately. This means increased customer satisfaction with lowered costs. Unfortunately, most companies haven’t implemented a Web-based service because vendor technologies are so expensive, time consuming to implement, and complex to maintain that the gains are consumed as professional services by the technology vendors.

Oracle CallCenterAnywhere eliminates this obstacle to optimum efficiency. By giving customers a wider range of service options, Oracle CallCenterAnywhere improves customer satisfaction and reduces costs. When your customers use e-mail or chat, your predefined business rules ensure these transactions are handled as efficiently as calls. When customers send e-mail, Oracle CallCenterAnywhere’s advanced skills-based routing algorithms ensure the contact is sent to the agent best qualified to respond. With the system’s sophisticated routing intelligence, you can schedule e-mail for low-volume call times, flattening out workload peaks and valleys during the day.

 


 

 
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