Debt Collection Software

Improve debt recovery rates with Oracle’s Contact Center Anywhere (CCA) Predictive Dialer

Third-party debt recovery and debt management is always challenging. Oracle Contact Center Anywhere predictive dialer lets you focus on what you do best and no longer need to worry about high costs of maintaining a hardware-based predictive dialing system. Our hosted call center software enables you to:

The Oracle Contact Center Anywhere Virtual Call Center allows collection agencies and other debt services providers to reach more debtors while complying with regulatory guidance.

Increased Debt Recovery Rates

In the US, a call center may call the debtor's home up to three times daily, as prescribed by federal law. By leveraging the Oracle Contact Center Anywhere Predictive Dialer, you can ensure that the number of redial are set so that the system will automatically limit the re-tried calls. In addition Oracle CCA provides simple to use control panels that allow you to schedule calls based on time-zones within acceptable hours of the day. With our Virtual dialing solution, your agents receive calls that are connected live. This allows your operators to contact more debtors each day. The Oracle CCA hosted system also logs all calls and detailed historical information is available through easy to use reports. The powerful dashboards vive you immediate access to data that helps identify optimal times to reach debtors and maximize your chances of debt recovery.

Reduced Operational Costs

Making manual calls or using of the old style dialers that use simplistic port-to-agent ratios does not take advantage of your valuable time and money. With the Oracle Contact Center Anywhere solution, you can eliminate unnecessary costs by allow your agents to focus on live connections. CCA will eliminate wasted time dialing busy signals, answering machines, fax machines or disconnected numbers.

Improved Agent Effectiveness

Often, the first contact with the debtor represents the best chance for debt recovery, so agents need to have all the tools necessary to make the most out of those calls. With the Oracle Contact Center Anywhere solution, agents can review important details about each debtor and use scripts and worksheets to ensure consistent and effective communication.