Homesourcing

Oracle Contact Center Anywhere (CCA) flexible hosted solution meets the unique needs of call center operation used homesourcing

Today more than ever competition is fierce. home-based employees need the right technology.

Oracle Contact Center Anywhere provides not only basic features but also has the depth and power of Oracle. Simple user controls, VoIP, On-Demand, multi-level skills, database access in scripts and IVR, multiple languages, etc. The CCA solutions allows outsourcers of any size to service all types of campaigns – inbound, outbound, IVR, blended, Predictive, email , chat, web callback. CCA allows you to handling multiple campaigns, real time dashboards, reporting, live monitoring, and much more. With the Oracle Contact Center Anywhere Virtual Contact Center Suite, your company can realize benefits such as:

According to researcher IDC Homesourcing is expanding by about 20% a year and homesourcing is "on track to explode". Adding home-based agents is simple with CCA all they need is a computer with a headset and an internet connection. Oracle Contact Center Anywhere gives you robust reporting, recording, and monitoring capabilities right from the start. Call centers can quickly add new clients, handle multiple contracts and multiple campaigns.

Worker preference

Workers often need to work from home or strongly prefer to work from home. They appreciate this opportunity, and therefore are loyal. Oracle Contact Center Anywhere is a hosted call center solution providing support for remote users anywhere in the world. You benefit from our experience with adding clients to an existing software platform. You can concentrate on running an effective and efficient opperation, not developing and maintaining IT infrastructure to support home-based capabilities. Once your Oracle Contact Center Anywhere call center is in operation, we can rapidly add seats, phone numbers and phone lines for you as you expand your business and add clients, giving you an advantage over the competition and allowing you to compete more successfully for contracts. Home based staff have fewer sick days, are available for non-standard hours, and are more frequently logged in and available (when they are getting paid for the calls they actually complete rather than simply the time you expect them to put in).

Improved Business Execution

With the Oracle Contact Center Anywhere solution lets you manage your agents remotely. With CCA you can manage one or thousands of remote agents from anywhere in the world. With CCA home-based agents are part of any inbound/outbound/blended campaign. They have all of the same features that any CCA user has including chat, predictive dialing, inbound IVR, email, SMS message ACD, statistics, contact history, etc. Since Promero has been in the business of handling outsource call centers since 2001, we can have your homesourced productive right away.

Improved Efficiency

The Oracle Contact Center Anywhere solution helps call centers run home sourced remote agents more productive with less infrustructure using the virtual call center from Oracle. Downsizing your office and having some or all of your employees work from home can cut substantial dollars off your fixed expenses such as rent and utilities. It can also be a powerful recruiting tool, attracting employees who will overlook some of the drawbacks of working for a small company if they can skip the commute and work from a spare bedroom. Using homesourced workers that are local to the area where they are servicing builds quick rapport and prevents any issues created from regional accents, mannerisms and rates of speech.