Hosted Call Center Software – Oracle Contact Center Anywhere: “Best Bang for the Buck”

Pompano, Florida [PRWEB] November 12, 2007 - - Promero, www.promero.com a Certified Partner of the Oracle Partner Network today released it review of five years of hosted call center services and its recommendations to call centers contemplating the use of a call center software hosted solution versus an on premise solution.

In 2002, Promero chose TelephonyAtWork’s Call Center Anywhere as its choice for a hosted call center solution. Late summer of 2006, Oracle purchased TelephonyAtWork and rebranded the software as Contact Center Anywhere. Oracle also revamped the licensing model to make the software more affordable for on premise installations. With more than 1000 deployments to date, Promero analyzed business needs and has created a financial modeling matrix [available for free upon request] for call center reviewing the pros and cons of a hosted software solution versus an on premise software solution.

Leasing Option
One advantage for the Oracle brand is that Oracle provides leasing options for customers wishing to lease the software instead of an outright purchase. Promero also compiled a list of 3rd party lease vendors that provide software leases for Oracle Contact Center Anywhere. Promero suggests that customers with 2 year financial statements and average or better credit history consider 36-60 month leases with $1 buy out options.

Try Before You Buy Option
Promero introduced its ‘Try Before You Buy No Risk’ Guarantee in October 2007. www.promero.com/call_center_software_no_risk_try_offer.html Call centers with less than 50 agents are strong candidates for the hosted solution. In this SMB market, hosted Contact Center Anywhere offers the ‘Best Bang for the Buck.”

Call centers with more than 50 agents, Promero recommends the ‘Try Before You Buy’ option. This option allows the call center to use Oracle’s award winning call center software then decide to continue to use the hosted solution or purchase the software outright. 100% of the first month hosted charges are applied to the purchase.

“This hosted deployment configuration provides call center owners and managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions, ‘said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.”

Promero offers hosted solutions of Oracle’s Contact Center Anywhere virtual call center solution and predictive dialer.