Proactive Response™ by RiverStar allows Outsourcers and Enterprise organizations alike to scan the world that your consumers live in, analyze what they are saying, and service them in a way that they have never seen before. By listening closely to the web and to what consumers are saying about your brand, you can now react in such a way that will turn negative experiences into positive results and long lasting relationships with your customers.
Proactive Response™ grabs mentions from the social cloud, parses those mentions and pushes them to agents to either ignore or act on. Template responses are provided and agents are able to send the responses back via social media, email, SMS or scheduling an outbound call to respond directly.
Improving Contact Center Service and Performance
