PCI Compliant Voice and Desktop Recorder CallTracker
Encrypted. Recorded. Compliant.

QualityTracker provides insight into your customer’s experience by providing senior management with the tools to evaluate employee performance. Create effective training programs and develop corporate best practices.

• Agent Imaging – Displays the image of the agent associated with the specific extension
• Agent Information – Details the name, extension and email address of the person on the call
• Detailed Call Information – Displays call specific information, such as caller-ID, date, time, call duration
• Flag a Call – Allows an authorized user to flag a call for quality control or review by a supervisor
• Call History and Audit Log – Secure log of every event pertinent to a call. For example, when a call was accessed, who accessed the call, whether permission to access the call was approved or denied and whether a call was transmitted to another entity.
• E-mail a Call – Allows users to email a copy of the call to a single or multiple addresses
• Download a Call – Allows for a decrypted call of the call to be downloaded to a computer in .WAV format
• Note Display – Displays notes created on the call over time
• Time Specific Notes – Shows notes created at a specific point in time during the call
• Notes Over Time – Shows notes created over a period of time within the call
• Screenshots Over Time – Displays the points in time during a call that the desktop screenshots were taken
• Oscillogram – Visual representation of all sound being recorded
• Call Transfer Information – Visual representation of all extensions that participated in the call
• Desktop Screenshot – Displays screenshots of all desktop activity during a call
• Quality Control – Allows a supervisor to perform customized quality control questionnaires from within the visual call representation. There Is no need to access external systems or screens.