Recover telecommunication in an area affected by a disaster.
Data Center Services
Promero services its customers through its state of the art hosting facilities. On demand and single tenant resources are available through Peak10. Peak 10 is the leading independent data center operator and managed services provider, delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. Its expert team embraces the industry's evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA).
About Promero
Global Clients
Founded in 2001, Promero is a Certified Partner in the Oracle Partner Network. With global clients and worldwide operations, Promero, Inc. is a leading systems integration company, consulting firm and application hosting software as a service provider that specializes in the implementation of business applications Oracle Contact Center Anywhere, Oracle Contact On Demand, Siebel CRM, Siebel CRM On Demand, Salesforce CTI Connector, Monet Workforce Management, Informavores call script builder, IEX, Verint, Cognos, and Voxeo.
Promero provides a full range of IT services customized to meet each client’s specific needs and business objectives. Promero consultants work collaboratively to share their extensive industry experience and superior technical expertise with clients with specific needs related to CRM and call center software technologies. Promero is dedicated to the cost-effective delivery of integrated IT solutions that achieve outstanding business success.
Is capital expense holding you back? With Promero, you have the flexibility to use Promero's hosted solutions with $0 capital expense. If and when it makes sense, you have the option to bring the solution on your premise. Promero offers the tools that you need, the way you want them. Promero provides a one stop shop for your call center needs. Maximize your call center performance with best in class call center software, workforce management, call center analytics and call scripting tools. Implement a Siebel call center solution in days, not weeks or months.
Oracle Contact Center Anywhere Wins Best Contact Center Solution ITEXPO 2010
January 25, 2010
Pompano, Florida (PRWEB) January 25, 2010 - - Promero, a member of the Oracle Partner Network, announced today that it won Best Contact Center Solution award at the recent ITEXPO 2010 East conference in Miami, Florida. ITEXPO East took place at the Miami Beach Convention Center during January 20-22, 2010.
“We were very pleased to participate at ITEXPO East 2010 and showcase Oracle Contact Center Anywhere call center software,” stated Gregg Troyanowski, president of Promero. “Winning the Best Contact Center Solution award during this prestigious conference validates that Oracle Contact Center Anywhere is a world-class call center software meeting the needs of SMB as well as enterprise clients.”
“This week in Miami we’ve set new standards at ITEXPO in terms of attendee traffic, exhibitor news, and overall quality for the show, and we feel the best-of-show winners had to work even harder to stand out from our field of exhibitors,” said Rich Tehrani, CEO and group editor-in-chief of TMC. “All of the companies that participated in ITEXPO have helped to make this our best show ever.”
Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response.E-mail Management includes automated e-mail management and e-mail routing with suggested responses.Other features include
·Multimedia ACD – Skills Based Routing
·Interactive Voice Recognition – IVR
·Blended Inbound/Outbound – Predictive Dialing
·100% Call Recording – Remote Call Monitoring
·Computer Telephone Integration CTI Screen Pops
·Multi-Site/Multi--Tenancy
·VOIP [H323 and SIP] or PSTN enabled
·Flexible Deployment Options – Cloud (Saas) or On-Premise
·Easy Integration
oWorkforce Management
oCRM
oCall Scripting
About TMC:Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGNmagazines.TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 3,500 most visited Web sites in the world by Quantcast, an independent Web traffic ranking site, TMCnet serves an average of two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO), and 4GWE Conference (in conjunction with Crossfire Media). For more information about TMC, visit www.tmcnet.com.
About Oracle Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company.Visit www.oraclepartnernetwork.oracle.com .
About Promero, Inc Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services.Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
Hosted Predictive Dialers Hosted predictive dialers add as much as 150% call efficiency without the cost of large capital expenditures for premise based software.
Call Center Software Call center software for both on demand hosted solutions and premise based solutions enable superior customer relationship management and sales force automation.
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