Recover telecommunication in an area affected by a disaster.
Data Center Services
Promero services its customers through its state of the art hosting facilities. On demand and single tenant resources are available through Peak10. Peak 10 is the leading independent data center operator and managed services provider, delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. Its expert team embraces the industry's evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA).
About Promero
Global Clients
Founded in 2001, Promero is a Certified Partner in the Oracle Partner Network. With global clients and worldwide operations, Promero, Inc. is a leading systems integration company, consulting firm and application hosting software as a service provider that specializes in the implementation of business applications Oracle Contact Center Anywhere, Oracle Contact On Demand, Siebel CRM, Siebel CRM On Demand, Salesforce CTI Connector, Monet Workforce Management, Informavores call script builder, IEX, Verint, Cognos, and Voxeo.
Promero provides a full range of IT services customized to meet each client’s specific needs and business objectives. Promero consultants work collaboratively to share their extensive industry experience and superior technical expertise with clients with specific needs related to CRM and call center software technologies. Promero is dedicated to the cost-effective delivery of integrated IT solutions that achieve outstanding business success.
Is capital expense holding you back? With Promero, you have the flexibility to use Promero's hosted solutions with $0 capital expense. If and when it makes sense, you have the option to bring the solution on your premise. Promero offers the tools that you need, the way you want them. Promero provides a one stop shop for your call center needs. Maximize your call center performance with best in class call center software, workforce management, call center analytics and call scripting tools. Implement a Siebel call center solution in days, not weeks or months.
Monet Workforce Management & Oracle Contact Center Anywhere - The Perfect Fit!
November 13, 2009
Pompano, Florida [PRWEB] November 13, 2009 - - Promero, a member of the Oracle Partner Network, announced today it signed a Reseller Agreement with Monet Software. Promero will integrate Oracle’s Contact Center Anywhere virtual call center software with Monet’s Workforce Management Software.
The new integrated solution provides rapid implementation for call center operations that work force management and Oracle Contact Center Anywhere. Work force management features include Forecasting, Scheduling, Intra-day Management, Exception Planning, Configuration & Administration and Performance Analysis. Contact Center Anywhere features include ACD, IVR, Remote Monitoring, Call Recording, Predictive Dialing and more.
“Monet Software is a leader in on demand workforce management. With Monet WFM and Contact Center Anywhere, the Promero On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient,” stated Gregg Troyanowski, president of Promero.
About Monet Software
Monet Software is a global provider of on demand workforce optimization solutions for small and medium sized contact centers. Monet gives contact centers the solution to their two biggest business issues: meeting service levels and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people-processes – significantly impacting customer service levels and business profitability.
With Monet’s SaaS (Software-as-a-Service) based solution, customers get started and see results within days, while avoiding large upfront investments, and time consuming and expensive hard- and software implementation projects. www.monetsoftware.com
About Promero, Inc Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services.Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
Hosted Predictive Dialers Hosted predictive dialers add as much as 150% call efficiency without the cost of large capital expenditures for premise based software.
Call Center Software Call center software for both on demand hosted solutions and premise based solutions enable superior customer relationship management and sales force automation.
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