Recover telecommunication in an area affected by a disaster.
Data Center Services
Promero services its customers through its state of the art hosting facilities. On demand and single tenant resources are available through Peak10. Peak 10 is the leading independent data center operator and managed services provider, delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. Its expert team embraces the industry's evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA).
About Promero
Global Clients
Founded in 2001, Promero is a Certified Partner in the Oracle Partner Network. With global clients and worldwide operations, Promero, Inc. is a leading systems integration company, consulting firm and application hosting software as a service provider that specializes in the implementation of business applications Oracle Contact Center Anywhere, Oracle Contact On Demand, Siebel CRM, Siebel CRM On Demand, Salesforce CTI Connector, Monet Workforce Management, Informavores call script builder, IEX, Verint, Cognos, and Voxeo.
Promero provides a full range of IT services customized to meet each client’s specific needs and business objectives. Promero consultants work collaboratively to share their extensive industry experience and superior technical expertise with clients with specific needs related to CRM and call center software technologies. Promero is dedicated to the cost-effective delivery of integrated IT solutions that achieve outstanding business success.
Is capital expense holding you back? With Promero, you have the flexibility to use Promero's hosted solutions with $0 capital expense. If and when it makes sense, you have the option to bring the solution on your premise. Promero offers the tools that you need, the way you want them. Promero provides a one stop shop for your call center needs. Maximize your call center performance with best in class call center software, workforce management, call center analytics and call scripting tools. Implement a Siebel call center solution in days, not weeks or months.
Add Contact Center Anywhere to SalesforceCRM for only $29
October 5, 2009
Pompano, Florida [PRWEB] October 5, 2009 - - Promero, a member of the Oracle Partner Network, announced today its Telephone Service for Salesforce users. The new program offers three service levels appropriate for the smallest businesses with minimal requirements to the largest businesses with very sophisticated telephony requirements. The service is based on Promero’s hosted service utilizing Oracle’s award winning call center application Contact Center Anywhere. The enhanced features include click to dial any phone number in the Salesforce GUI, inbound/outbound dialing, automatic screen pop of customer information when phone rings, Automatic Call Distribution, Interactive Voice Response, calls in queue, skills based routing, Software as a Service to support in-house as well as home based agents, conference calls, music on hold, play ‘wait time’ messages, play ‘in queue marketing’ messages, real-time monitoring, whisper coaching, traffic monitoring, predictive dialer and 100% recording. The service requires no hardware purchase.Pilot programs are available. Local and long distance dialing is supported by traditional PSTN [public switched telephone network] or VOIP networks. Long distance fees are additional. Visit: http://www.promero.com/CCA_CTI_integration.asp
“Salesforce is a leader of CRM and sales force automation services for businesses at every level from the smallest to the largest enterprises. With Promero’s new Telephone Service exclusively for Salesforce users, business owners achieve great benefit and efficiencies by having a unified Salesforce user interface with integrated telephony features,” stated Gregg Troyanowski, president of Promero.
Salesforce Web-based CRM is an easy to use solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction.
Salesforce.com has received considerable recognition in the industry, including: • Technology of the Year (InfoWorld, 2004, 2005, 2006) • Editors' Choice Award (PC Magazine, 2002, 2003, 2004) • Visionary Award (SDForum, 2004) • Best of the Web (Forbes, 2003) • CRM Excellence Award (Customer Inter@ction Solutions, 2003, 2004, 2005, 2006) • Top 100 Innovators Award (BusinessWeek, 2006) • Innovation Award (AMR Research, 2005) • CODIE Award for Best CRM (2002, 2003, 2004, 2005, 2006)
Contact Center Anywherehas won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.
About Salesforce.com
Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. As of August 31, 2009, salesforce.com manages customer information for approximately 63,200 customers. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com or call 1-800-NO-SOFTWARE.
About Promero, Inc Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services.Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
Hosted Predictive Dialers Hosted predictive dialers add as much as 150% call efficiency without the cost of large capital expenditures for premise based software.
Call Center Software Call center software for both on demand hosted solutions and premise based solutions enable superior customer relationship management and sales force automation.
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