A Leading Provider of Oracle's Contact Center Anywhere and CRM Software		 Oracle: #1 Call Center Software for Contact Centers
Call Center Software Sales and Professional Services provided by Promero
Sales: 888.204.0822
Main: 954.935.8800
 
 Call Center Software
Contact Center Anywhere (CCA)
Call center software features: predictive and preview dialer, ACD, IVR, VOIP, SIP, home based agents, recording, whisper coach and monitoring.
CCA CTI integration to Salesforce.com
Add full feature functionality, click to talk, inbound, outbound and call activity.
Siebel CRM by Oracle
Siebel Customer Relationship Management transforms customer experience.
Siebel CRM On Demand by Oracle
Comprehensive SaaS (Software as a Service) subscription-based CRM.
Monet Workforce Management Software
On demand real-time forecasting, scheduling, adherence.
Informavores Firefly Call Script Builder
On demand sales, customer service call center script builder software
TotalView® Workforce Management by IEX
WFM, performance, strategic planning, quality monitoring, analytics.
Impact 360° Workforce by Verint
WFM, optimization, recording, quality monitoring, and analytics.
Business Intelligence by Cognos
Business Intelligence, Reporting, analysis, score carding and dashboards.
Voice Recognition by Voxeo
Voice enabled solutions for the enterprise and any call center IVR.
Customer Relationship Management
ProStar CRM is suited for small businesses; Sales, Support, Service.
Call Center OnDemand
Fully integrated suite CRM, call center, sales force software.
OnDemand Mortgage
Turnkey solution with predictive dialer, call center software and CRM.
Smart8 Call Routing
Intelligent hosted call routing software that routes inbound 800 calls automatically to a distributed network of agents, franchises, or call centers.
Lead Manager
Lead Manager provides lead distribution, routing and tracking.
Chat
Hosted Web Based Chat Software.
 Services
Oracle COD (Contact On Demand) Deployment
Fixed price and scope professional services for Oracle Contact OnDemand.
Oracle CRM OD (CRM On Demand) Deployment
Fixed price and scope professional services for Oracle CRM OnDemand.
Online Training
Schedule Live Training for CCA, COD and CRM OD.
Disaster Recovery OnDemand
Recover telecommunication in an area affected by a disaster.
Data Center Services
Contact Center Anywhere virtual call center software by Oracle Promero services its customers through its state of the art hosting facilities. On demand and single tenant resources are available through Peak10. Peak 10 is the leading independent data center operator and managed services provider, delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. Its expert team embraces the industry's evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA).
About Promero
Call Center Software Winner
Global Clients

Founded in 2001, Promero is a Certified Partner in the Oracle Partner Network. With global clients and worldwide operations, Promero, Inc. is a leading systems integration company, consulting firm and application hosting software as a service provider that specializes in the implementation of business applications Oracle Contact Center Anywhere, Oracle Contact On Demand, Siebel CRM, Siebel CRM On Demand, Salesforce CTI Connector, Monet Workforce Management, Informavores call script builder, IEX, Verint, Cognos, and Voxeo.


Promero provides a full range of IT services customized to meet each client’s specific needs and business objectives. Promero consultants work collaboratively to share their extensive industry experience and superior technical expertise with clients with specific needs related to CRM and call center software technologies. Promero is dedicated to the cost-effective delivery of integrated IT solutions that achieve outstanding business success.


Is capital expense holding you back? With Promero, you have the flexibility to use Promero's hosted solutions with $0 capital expense. If and when it makes sense, you have the option to bring the solution on your premise. Promero offers the tools that you need, the way you want them. Promero provides a one stop shop for your call center needs. Maximize your call center performance with best in class call center software, workforce management, call center analytics and call scripting tools. Implement a Siebel call center solution in days, not weeks or months.

Promero News
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Show All » » News Release »
Promero Provides New Low Cost Hosted February 4, 2009

Pompano, Florida [PRWEB] February 4, 2009 - - Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

 “Call center operations with 10-100 agents will truly benefit from this offering in terms of $0 Cap-X, deployment with 21 days, and minimal monthly costs, “ stated Gregg Troyanowski, president of Promero. “Hosted in Promero’s state of the art data center, Promero offers SAAS [software as a service] flexible financial packages including ‘Per User <$99/month,’ ‘Simultaneous Interaction [Communication],’ and ‘Per Transaction’ to meet the needs of developing companies.” Call center operations with multiple sites may aggregate the agent pool to take advantage of the pricing models.

 

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response.  E-mail Management includes automated e-mail management and e-mail routing with suggested responses.  Other features include

·         Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging

·         Screen pops - integrated in pre-built agent User Interface or as separate screen

·         Blended agent for both inbound and outbound communications

·         Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support

·         Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size

·         Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications

·         Standardized delivery of call information to thick and thin-client CRM applications

·         VOIP and SIP enabled

·         Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

 

About Oracle

Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company.  Visit www.oraclepartnernetwork.oracle.com

 

About Promero, Inc
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services.  Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
News Release
  » February 4, 2009 - Promero Provides New Low Cost Hosted »
 
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